Customer Testimonials
We’ve been buying our Hondas at Brillance for over 30 years. Once again we were satisfied with the buying experience. Matt our sales rep & Megan our sales manager helped us come away with a great car at a good price!! We love our new Hybrid CR-V.
Very happy once again at Brilliance Honda!Second car I bought!Very happy!Must buy!Honda crv
This is the 4th vehicle I have purchased from Brilliance. I have had outstanding service with them and Warren Choehas made my purchases easy and fun, he goes above and beyond to make sure I get the best deal possible. Jeff is very easy to work with and is always easy to contact for any questions I have. Love Brilliance and they are my go to for vehicles.
Went with my daughter to lease a new car and turn in her old one. James did a great job of explaining the trim levels and finances that allowed her to make her decision. Working with Vince in the Finance department went well. He had us through the paperwork quickly and on our way.
responsive team james and managment were very reasonable . would do it again . thanks, see you soon.
Matt Made car buttering non-stressful.This is our second purchase from Brilliance. Repeat satisfaction. Thanks
I like the fact that the dealer did not try and push me into a car. I did not want or try and sell me things. I did not want all around a very positive experience.
My wife and I had a better-than-expected experience at Brilliance from sales through purchase and financing. Everyone was very personable and knowledgeable. We are completely satisfied with our Honda CRV Hybrid.
Evan was my salesman, Did not play the games most other dealers play when you want to buy a car. Everything went smoth, gave me a good price on the CRV EX that I bought and a good price on my trade. I will do business with then and send any one looking for a car or service to Brilliance Honda. Thank you very much.
I purchased a 2023 Acura TLX from Brilliance Honda. The salesman, Dave was great to deal with. Dave got me a more than fairly trade value. I had left my "new to me" car parked for 2 weeks shortly after buying it, and I found that the battery was marginal. With Dave's help, Brilliance Honda reimbursed me for nearly the entire cost of a replacement battery. Thank you Dave, and thank you Briliance Honda.
I appreciated the complete professionalism of the team. I felt respected and not pressured, which made discussing value, alternatives, and options a much better negotiation than the high pressure stereotype.
The Brilliance Honda Dealership was wonderful when I arrived. Evan was very warm and thoughtful through the process.
Everone in the industry needs to follow how this dealership does business. They should be very proud on how they treat their customers.
From the initial internet inquiry to driving away with my dream vehicle Brilliance Honda was great. Tara and Chris took very good care of us. The three hour drive was well worth it.
This is the second Ridgeline I purchased from this dealership. I had no intention of buying a new vehicle until I recieved a letter offering me a trade amount that seemed to good to be true. I contacted Tara in internet sales and she sent me an offer on a new Ridgeline Black Edition that I couldn't pass up. When I got to the dealership, I met Bino who was a delight to work with. Brilliance honered the trade amount from their letter and the deal was done in minutes. I did have to wait quite a while to ... Read More DealerRater - Jun 2, 2026
I had the chance to work with Rich Wicker and Megan Deter and Jeff Fornier and they were all great! I would especially call out Rich Wicker for his excellent low pressure sales approach. I would definitely recommend Rich and Brilliance Honda.
The dealership provides a relaxed experience that makes the buying process easy and stress free.
This is my second car that I bought from this place. I always ask for Evan to help me with the purchase of a new car, he is amazing.
I recently purchased a vehicle from Brilliance Honda of Crystal Lake, and while the buying process itself was just okay, the experience ended on a very disappointing note.
The salesperson Christian and manager I believed his name was Warren were fine during the transaction, and everything seemed to go smoothly. However, right before leaving the lot—after all paperwork was completed—I noticed a large rip in the tint on the windshield. This was never disclosed at any point during the sale. What’s hard to ignore is that the damage was exactly where the vehicle info sign had been ... Read More DealerRater - May 4, 2026
Loved working with Matt. I bought my previous car from him at Brilliance years ago and was so pleased I went back. Thanks for the great experience and the new ride!
Brilliance Honda is hands-down the best dealership we have ever worked with. That is why we only look to them for purchasing or leasing Honda vehicles. We have been treated so well over the past 16+ years. Whenever we have compared Brilliance Honda to other dealerships, we always know why we remain so loyal to them. Fabulous people to work with, & our loyalty is always rewarded!
We had a great experience from the first phone call through the financing experience. Our salesman Jeff did a great job of meeting our needs with a quick turnaround of having the car ready to go for us. Our finance manager, Darell, was top-notch, taking the time to review all of our options and making sure that our loan and warranty specifically met our needs.
Fantastic all around g g g g g g g g g g g g g g ood
Friendly and knowledgeable. Goes above and beyond every time to get you the right car.
I appreciated the Low pressure sales process; welcoming sales environment; and thorough product and services review
The Internet sales person (Tara) was great. She responded promptly to my on-line request. She was very friendly and helpful. Likewise, Matt was great too!
They treat their customers with respect and explain every charge on the contract. The sale was quick and easy.
We had a less then enjoyable experience with another dealership, then we went to Crystal Lake Honda and the experience was night and day. Very happy with the level of customer service.
We had the Best experience ever! Highly recommend!! We came back and bought a second car.
Last weekend was my second experience at Brilliance Honda. I bought a car from them in 2021 in my experience there was so good. I purchased another one last weekend. Jeff was AWESOME!!! not once did I feel pressured or overwhelmed. No haggling, no worry about extra add-ons that I didn’t ask for… I realize Honda’s sell themselves, but I just can’t tell you how wonderful Jeff was. I just hope he’s still there when I need my next new car.🌟🌟🌟🌟🌟🌟🌟🌟🌟THANK YOU AGAIN!!!
PAINLESS, Competitive, fair pricing. Rob and Jon extremely helpful and concerned about my wants in this purchase. Rob keeps in touch often so that I am up to date with Honda news. Both Jon and Rob were very accessible.
Our salesman, Rob, did an outstanding job. He is knowledgeable and easy to work with.
Excellent low pressure experience throughout the sales experience with Evan. Great lease deals and financing process.
Always dealing with my counteroffer and making it come true. Appreciate the efforts put forth.
After purchasing used vehicles for the last 2 decades, deciding to purchase a new vehicle was a daunting task. After careful research, we showed up at Brilliance and test drove a few vehicles and decided on the Honda CR-V. Our salesperson, Robert, was the primary reason we stayed and made the decision to lease the vehicle. Brilliance Honda is brilliant because of people like Robert. Also, the entire building from the restrooms to the main shop were very clean and updated. Can't say enough good things about your dealership!
I recently purchased my car from Brilliance Honda, and I can honestly say it was an amazing experience from start to finish. What makes it even more special is that I also work here—and everything people say about being treated like family is 100% true.
From the sales team to management, everyone genuinely cares about making sure customers are comfortable, informed, and confident in their decision. There’s never any pressure—just honest conversations and a real effort to find the right fit for each person.
As both an employee and a customer, I’ve seen firsthand how much pride ... Read More DealerRater - Mar 29, 2026
Rich Wicker was very attentive, polite and friendly. He explained features and set up Apple play, which was new to us.
Everyone at Brilliance was very nice and I did not feel pressured to buy at all. I love my new Honda Passport!
Damian was excellent to work with. He knows Honda's inside and out. He answered any questions we had. He showed us several different models of the Pilot to choose from. This is the second Honda we have purchased from Brilliance Honda and we live Dixon,Il.Great place to do business.
From the E quote I received from Trinity Williams to the car delivery that Bob Calhoun handled to the financing handled by Darrell Herbert it was a very quick process. I have bought 6 cars from this dealership over the past few years and the always beat other dealers pricing. I am a repeat customer for a reason. Thanks to all of the team.
Evan was great to work with. I ended up driving way out of my way to buy this truck from you because of Even.
We spent lots of time researching for our new vehicle. It was the best thing that could have happened coming back to Brilliance Honda. Damien Fadowski in sales was fantastic. Darrell Herbert in finance was so patient and informative. Complete transparency throughout the car buying experience. We also give there service department high marks. If your looking for a positive car buying experience do yourself a favor and visit Brilliance dealerships.
Brilliance Honda at Crystal Lake, IL is definitely a place you need to communicate before you buy a car.
Special thanks to Tara M., the Internet Sales rep, who found our car and Matt D., the Sales rep, who made our life easy during the process of signatures. Last but not least the Finance rep (forgot his name) that helped us to understand our options and proceeded our payment.
I need to underline how professional the team was during the search process but also during our visit at the dealer while pick up the car. We explained from the beginning ... Read More DealerRater - Mar 18, 2026
We were very happy with the service and with Dave Asbach our sales person and Dave Nielsen.
Very positive experience! Brilliance Honda is a great dealership! I will purchase another Honda from this dealer again.
Brilliance Honda is amazing. The service the staff everyone is so nice, super knowledgeable, and answered and helped with any questions I had. I just purchased my lease and I can’t say enough about how amazing everyone is. They made my purchase experience super easy. I would recommend everyone to Brillance Honda and I for sure will be a returning customer. Megan, the salesmen and the Finance dept were all super helpful and made my buying experience so special.
Great Dealership. 5th car my family purchased. James and Darrell did a great job. Will buy from this dealer again in future.
Extremely attentive , overall great experience purchasing my new BMW. Everyone from management to sales were professional every step of the way.
Matt was absolutely amazing to work with! He made the entire car-buying process smooth, stress-free, and actually enjoyable. He was honest, patient, and took the time to answer all of my questions without any pressure. I got a great deal and felt confident in my purchase. Also, huge thanks to Warren Choe, the Sales Manager, for making everything come together seamlessly. The teamwork and professionalism really stood out. Highly recommend working with this team if you’re looking for a great car-buying experience!
Best Dealer experience ever!! Tara, Matt, and Darrell made the entire process enjoyable and efficient. The entire process took less than 18 hours from my initial inquiry on a vehicle, to me showing up for a test drive and driving home in my new Pilot! I now own two vehicles from this dealership, and I will be looking to buy a third from them later this year!
Best experience we have had buying a car. Tara, Matt and Darrell were efficient, fair and totally customer focus. Tis dealership has also top notch facilities
Everyone was very professional and helpful with our purchase. From our salesman Evan Medsker, sales manager Warren Choe and finance manager Darrell Herbert. Would definitely recommend Brilliance Honda.
Experience was super pleasant and our Sale Professional (Ribert Calhoun) was zero pressure and great to work with. We also had a great experience with their Finance office (Dave) who made that part painless. We highly recommend the Brilliance Honda Team when looking new or used cars. Thanks again.
I been getting my previous honda serviced for 18years and have always been pleased.So I knew where my next honda would come from Brillance
everyone involved was polite and knew their stuff. it was a NON-exasperating experience. thank you all!
Everything went smoothly. The price for the car was good and my trade was priced fairly. The only thing that was different from my experiences at other dealerships is that the car did not have a full tank of gas when I took delivery. Overall a good buying experience.
The salesman “Damian” is very professional and straightforward on all my questions and queries about the car.
Very friendly, courteous and helpful. Explained what I needed to know before my purchase. Yeah
Service was great. Quick and efficient. I was able to get the vehicle I wanted
I had an excellent buying experience working with Tommy and the rest of his team. I am extremely pleased with my new Odyssey and look forward to the service I will continue to receive here. This is the second Odyssey. I have purchased through this dealership and it’s the best one by far!
Everyone at the dealership was very friendly and helpful. Our salesman, Rich, was patient and knowledgeable.
This is my third purchase from Brilliance Honda in Crystal Lake over the past 15 years, and their commitment to customer satisfaction and a truly no-pressure buying experience remains unmatched. From the sales team through financing, the entire process was seamless and enjoyable. It was especially meaningful to work with the same finance manager who helped me with my very first purchase 15 years ago—an incredible testament to their consistency and dedication to long-term customer relationships. If you’re in the market for a reliable make, go see Rich Wicker and Dan Schmidt, the finance mgr! You won’t be dissatisfied.
Awesome experience!! Rob is always amazing!! Best hinda dealer ever!! I will buy all my cars there from Rob!!
We are very happy with our experience at Brilliance Honda and the sales rep Robert Calhoun.
Great dealer experience! Matt Rollak was very knowledgeable and helped us find the right car and trim for us. Completing the purchase was smooth and quick, and the staff were focused on truly helping us as customers, not as statistics.
I’ve done business with Brilliance several times over quite a few years and I’ve always been complimentary on the no pressure atmosphere.
I had a wonderful experience at Brilliance Honda of Crystal Lake. I worked with Domingo, and he made the entire car buying process incredibly easy and stress-free. He was never pushy, answered all of my questions with patience, and truly took the time to make sure I felt comfortable with my decision.
After my purchase, he even sat down with me and walked through all of the different features and accessories on my new car. His kindness and professionalism really stood out.
I highly recommend Brilliance Honda, and especially Domingo, if you’re looking for a smooth and enjoyable car ... Read More DealerRater - Nov 28, 2025
The staff worked with us to help with getting the vehicle that we wanted. They made it easy for us to get the vehicle with no hassle.
Another outstanding experience at Brilliance Honda! I just purchased my sixth new vehicle from this dealership and, once again, they exceeded my expectations. Evan Medsker was an exceptional sales consultant — knowledgeable, patient, and genuinely focused on finding the right fit for me. Bonus points to Evan for being awesome with my grandkids who came along to help pick out the color of the new car. The whole process was smooth, efficient, and transparent from start to finish. The team made buying a new car enjoyable and stress-free. I’ll definitely be back for my next vehicle and highly recommend Brilliance ... Read More DealerRater - Nov 26, 2025
Thomas Keefe was helpful and friendly. I was able to test drive several models. The experience of selecting and purchasing a new car went very smoothly.
Brilliance Honda Is So Very Friendly & Efficient, & Timely!! Our Car Salesman Was Very Professional & Friendly!! He Worked At Getting Us The Best Price For The Car We Wanted To Lease!! Thank You For Your Excellent Service!!
Bought a used car and knew what we wanted going in. Dealing with Matt D. was a pleasure. Thanks for a pretty painless experience (the waiting around is never fun but always a part of the process). We will be back when we are ready for another Honda.
The sales team was great, and knowledgeable, and I'm so happy with my new Honda!
We thoroughly enjoyed our new car purchase experience. Rob and Vince were professional, knowledgeable, and helpful. The 2026 Civic hybrid is awesome!
I purchased a used car and my salesman Jeff is so helpful! He makes my purchase so much easier and knowledgeable! I would recommend him to my family and friends!
It was a pleasant experience from begining to the end. Hector was very knowledgeable and helpful. They were able to accommodate a specific request I had for an option on the car. There was no sales pressure involved.
Quality all around. From sales to credit manager to service. Everyone I have dealt with for the last 25 years at the dealership has been great!
It was a great car buying experience. Tom and Darrell were extremely professional. Great attitude. Love the vehicle.
Best car buying experience I have had. Matt was knowledgeable and helped to make the purchase easy and I love my new truck. I would recommend him to anyone looking to buy a car!
Dave in sales was phenomenal at guiding me through the process of buying a car. He answered all my questions and helped me figure out what I wanted. He was very knowledgeable and not pushy. It made the sales process easy, and the dealership does everything to earn your business. You don’t have to waste time negotiating back and forth. Even after I bought my car, Dave still took time to show me the features of the car I bought even though he had my business already. When someone takes the time to still help you even after they ... Read More DealerRater - Oct 13, 2025
Great service from my salesperson and the finance manager. Completely satisfied for the whole buying process.
This is my second purchase from this dealer and they are friendly and helpful. They have a good service department.
Rob was very professional and low pressure. Highly recommended. A pleasure to work with. I’m happy to send my friends and family to him.
Very happy with everything! Matt our salesman was not pushy. He always had our best interest in mind. Found us the perfect care and value for our money.
Jeff and darrel took care of me and got me what i wanted.! Can’t be any more thrilled!
I was dreading the car shopping experience, however, Domingo and the team at Brilliance Honda made it smooth and easy. I had compared a few dealers and they were able to provide the best price and excellent service. I will definitely be recommending Domingo and Brilliance Honda to my friend and family.
Rich Wicker was an amazing salesman. Not your typical pushy salesman! He found me the car I was looking for. Darrell in finance was great also. The team I dealt with at Brilliance had wonderful customer service! In the market for a Honda, I would highly recommend going to see Rich Wicker!!
Everyone at Brilliance Honda was very nice and helpful. Our salesman, Jeff, was excellent. Jeff helped make the purchasing process go as smoothly as possible. We are very happy we chose Brilliance Honda for our purchase.
Amazing team! A seamless process from shopping to purchasing to pickup. I highly recommend the Brilliance Honda family.
From start to finish, I thought we were in good hands. I like how electronic the signing process has become, thank heavens. Appreciate everyone’s time and knowledge.
Brillaince Honda is a class operation in all respects. My wife and I have worked worked with Jeff Fournier on two auto purchases over the last few years with complete satisfaction. He treats us with kindness, patience, and respect. Above all, Jeff and everyone there with whom we come in contact with are very professional without being pushy. Just a great experience.
Damien went out of his way to take care of all of our needs even though it was late in the day. All staff members were accommodating. We will recommend Brilliance to our family and friends.
Quick, efficient process that was professional. Thomas was great and very helpful. This was my second purchase from Brilliance Honda.
Thanks to Damian and Jonny for a great experience on purchasing our vehicle. Truly appreciate the work they put into giving us a great purchasing experience
I sold cars for 15 years + this is my 2nd purchase from Brilliance Honda. Professional honest with no high pressure would highly recommend.
Hector Arroyo did a real good job of helping us. Especially when we changed our minds on models and colors the closer we got to the purchase date! He kept in communication and responded to our questions during the whole process.
Matt was very helpful and knowledgeable. He made me feel comfortable. I never felt rushed or pushed into making a decision. From Matt helping me choose a vehicle to Dave in the finance department. I never felt uncomfortable. Dave explained everything well to me and gave me the confidence I needed to know i made the right decision.
I was very pleased with the purchasing experience. This was my third vehicle purchased at Brilliance Honda. Jeff Fournier was great to work with. He was friendly, knowledgeable, and helpful.
Exceptional customer service. Great communication and efficient sales process. Tom keefe and Warren are the best. They aim to please.
It was refreshing to work with Damian F. Instead of pushing for a sale, he listened and respected our visit to the dealership. Damian was very knowledgeable, showing us different features and giving us all the perks. We ended up purchasing a new vehicle because of him. We also liked our finance guy (don't remember his name...blonde hair), he was a no-nonsense guy and was very professional in answering our many questions. We left feeling good about our purchase and our interactions with the two gentlemen. Thank you, Damian F., you made a stressful purchase a piece of ... Read More DealerRater - Jul 26, 2025